Delivery & Returns

Delivery Information

We aim to dispatch all orders promptly and efficiently. 
  • Orders are typically processed and dispatched within 48 hours (Monday to Friday). (Where possible, orders placed before 2pm will be processed and shipped on the same day)
  • Orders placed after 3pm on a Friday will be processed on the following Monday.
  • Orders placed on a Bank Holiday will be processed on the next working day.
  • Please note that delivery timeframes are estimates and may vary during busy periods.
You will receive confirmation once your order has been dispatched.

Delivery Times

Delivery times are estimates and begin from the date of dispatch, not the date of order.

While we aim to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control (e.g., courier delays).

If your order has not arrived within a reasonable time, please contact us so we can assist.

Delivery Address Responsibility

Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete. We cannot be held responsible for delays or losses caused by incorrect address details.

Returns Policy

We hope you are delighted with your purchase. However, if you need to return an item, please review the following guidelines:

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Items must be unused and in the same condition as received.
  • Items must be returned in appropriate packaging to prevent damage.
  • The customer is responsible for return shipping costs, unless the item is faulty or incorrect.
  • We recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in return transit.
How to Request a Return

To begin a return, please email us at hello@lofthouseprints.co.uk with:
  • Your order number
  • The reason for the return
  • Confirmation of whether you would prefer a refund or a replacement
Once your return is approved, items should be sent to:

Lofthouse Prints
Centre for Advanced Industry
Coble Dene
North Shields
NE29 6DE
United Kingdom

Refunds will be processed once the returned item has been received and inspected. Refunds will be processed within 14 days of receiving the returned goods.

Refunds will be issued to the original payment method.

Original delivery charges are refundable only where cancellation rights under the Consumer Contracts Regulations apply. Additional delivery upgrades are non-refundable.

Personalised & Customised Items

Please note:
  • Personalised or customised canvases and prints cannot be returned unless they are damaged or faulty.
  • If your item arrives damaged or faulty, please contact us as soon as possible with photographs so we can resolve the issue promptly.
If you have any questions about delivery or returns, please contact us and we’ll be happy to help.