Refund policy

Returns & Refunds

We want you to love your artwork. If something isn’t quite right, we’re here to help.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • Items are returned within 30 days of delivery

  • Items are unused and in the same condition as received

  • Items are packaged securely to prevent damage in transit

  • Return postage is covered by the customer unless the item is faulty or incorrect

  • A tracked and insured service is recommended, as we cannot accept responsibility for items lost or damaged during return shipping

How to Request a Return

To begin a return, please email us at hello@lofthouseprints.co.uk with:

  • Your order number

  • The reason for the return

  • Whether you would prefer a refund or a replacement

Once your return is approved, items should be sent to:

Lofthouse Prints

Centre for Advanced Industry

Coble Dene

North Shields

NE29 6DE

United Kingdom

Refunds

Refunds are processed once the returned item has been received and inspected. Please allow up to 14 days from receipt of the returned goods for your refund to be completed.

Refunds will be issued to the original payment method.

Original delivery charges are refundable only where cancellation rights under the Consumer Contracts Regulations apply. Delivery upgrades are non‑refundable.

Personalised & Customised Items

  • Personalised or customised prints and canvases cannot be returned unless they arrive damaged or faulty

  • If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with photographs so we can resolve the issue promptly

If you have any questions about delivery or returns, please get in touch, we’re always happy to help.