Terms of service

Terms of Service

Last updated: 17 March 2026

OVERVIEW

Welcome to Lofthouse Prints. In these Terms of Service, the terms "we", "us" and "our" refer to Lofthouse Prints Ltd.

We operate this website and online store, including all related information, content, features, tools, products and services, to provide you with our goods and services. Our store is powered by Shopify, which enables us to offer our products and process orders online.

These Terms of Service, together with any policies referred to within them, set out the terms on which you may access and use our website and services, including placing orders for products from us.

Please read these Terms carefully before using our website or placing an order. By accessing our website, browsing it, or placing an order, you agree to be bound by these Terms and by our related policies, including our Privacy Policy, Refund Policy and Shipping Policy.

If you do not agree to these Terms, you must not use our website or services.

Nothing in these Terms affects your statutory rights under applicable consumer law.

1. ABOUT US

We are:

Lofthouse Prints Ltd
Centre for Advanced Industry
Coble Dene
North Shields
NE29 6DE
United Kingdom

Company number: 16756198
Email: hello@lofthouseprints.co.uk

2. ACCESS TO OUR WEBSITE AND ACCOUNTS

You may use our website only for lawful purposes.

To use certain features of our website, including placing an order, you may be asked to provide information such as your name, email address, billing address, delivery address and payment details. You agree that all information you provide is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account. You must notify us promptly if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate access to our website or any account if we reasonably believe these Terms have been breached or our website is being misused.

You must be at least 18 years old, or otherwise legally capable of entering into a binding contract, to place an order on our website.

3. OUR PRODUCTS

We sell a range of products including, but not limited to:

art prints
framed prints
canvas prints
personalised and custom prints
other made-to-order wall art products

We take reasonable care to ensure that product descriptions, specifications, prices and images are accurate. However:

colours and finishes may vary slightly depending on your screen, device settings and the nature of printed materials
framing, print texture, scale and cropping may appear slightly different in person from how they appear on screen
handmade, framed and printed products may have slight variations which are not defects
mock-ups, room-set images and previews are for illustration only

Where dimensions, materials or finishes are important to your purchase, please review the product description carefully before ordering.

We may change, withdraw or discontinue products at any time without notice.

4. CUSTOM AND PERSONALISED PRODUCTS

Some of our products are made to order, personalised, or created using images, text or other content supplied by you.

When placing an order for a custom or personalised product, you are responsible for ensuring that:

all names, dates, wording and other personalisation details are correct
any uploaded image is of sufficient quality and resolution for printing
any cropping, positioning or preview shown on screen is checked carefully
you have the right to use any image, design, text or other content you upload or provide to us

We are not responsible for issues arising from incorrect information, spelling errors, poor-quality uploaded images, low-resolution files, or customer-approved cropping or layout choices.

Because personalised and custom-made items are created specifically for you, they may not be eligible for cancellation, return or exchange unless they are faulty, damaged, or not as described. Please see our Refund Policy for full details.

We reserve the right to refuse any custom order where the uploaded or requested content is unlawful, offensive, infringing, defamatory, abusive, or otherwise unsuitable in our reasonable opinion.

5. ORDERS

When you place an order through our website, you are making an offer to purchase products from us.

After you place an order, you will receive an acknowledgement email confirming that we have received it. This does not mean your order has been accepted. A contract between you and us is only formed when we accept your order.

We reserve the right to refuse, cancel or limit any order at our discretion, including where:

a product is unavailable
there is an error in pricing or product information
we suspect fraud, misuse or unauthorised activity
the order breaches these Terms
the order is for resale or commercial distribution without our agreement

If we cannot accept your order, we will aim to let you know and refund any payment taken.

Please check your order carefully before submitting it. We may not be able to amend or cancel an order once production has started, especially for personalised or made-to-order products.

6. PRICES, PAYMENT AND BILLING

All prices shown on our website are in pounds sterling (£ GBP).

Unless stated otherwise, prices include VAT where applicable. Delivery charges, if applicable, will be shown at checkout before you complete your purchase.

We reserve the right to change prices, promotions and discounts at any time without notice. The price you pay will be the price displayed at checkout at the time you place your order.

You agree to provide current, complete and accurate billing, shipping and payment information. By placing an order, you confirm that:

the payment method used belongs to you or you are authorised to use it
all details provided are accurate
you will pay all charges incurred, including delivery charges where applicable

If a pricing error or obvious mistake occurs on our website, we are not obliged to supply products at an incorrect price and may cancel the order before dispatch.

7. DELIVERY, SHIPPING AND RISK

We currently sell and ship within the United Kingdom only.

We may expand to other destinations in future. If we do, additional terms, shipping restrictions, customs arrangements and delivery charges may apply.

Estimated delivery times are provided for guidance only and are not guaranteed. Delays can occur due to factors outside our control, including courier issues, weather, demand, supply interruptions or events affecting production.

Further delivery information is set out in our Shipping Policy.

Risk in the goods passes to you when the goods are delivered to the delivery address you provided. Ownership of the goods passes to you once we have received payment in full.

You are responsible for checking the delivery address before completing your order. We are not liable for failed delivery or delay caused by inaccurate or incomplete delivery information supplied by you.

If goods arrive damaged, please contact us as soon as possible with photographs of the product and packaging.

8. CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel, return products or request a refund are set out in our Refund Policy.

Because many of our products are made to order or personalised, your right to cancel may be limited once production has begun, and personalised goods are generally non-returnable unless faulty, damaged or not as described.

Nothing in these Terms limits any statutory rights you may have under consumer law.

9. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, artwork, images, product listings, product previews, branding, videos, page layouts and design elements, is owned by or licensed to Lofthouse Prints and is protected by copyright, trade mark and other intellectual property laws.

You may use our website for your own personal, non-commercial use only. You must not, without our prior written consent:

copy, reproduce or republish any content from our website
modify, distribute or commercially exploit any part of our website
use our artwork, product designs, product imagery or branding for commercial purposes
remove any copyright, trade mark or proprietary notices

All rights not expressly granted are reserved.

Nothing in these Terms gives you any right to use our business name, logo, branding or artwork except as necessary to browse our website or place an order.

10. CONTENT YOU SUBMIT TO US

If you upload, submit or otherwise provide any image, text, design, review, feedback or other material to us, you confirm that:

you own it or have permission to use it
it does not infringe the rights of any third party
it does not contain unlawful, defamatory, abusive, hateful, threatening, obscene or otherwise objectionable material
it does not contain viruses, malware or other harmful code

Where you submit content for the purpose of creating a custom or personalised product, you grant us a non-exclusive licence to use, reproduce, edit, resize, adapt and process that content for the purpose of fulfilling your order, providing customer support, and keeping necessary production records.

If you submit reviews, feedback, suggestions or testimonials, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display them for business and marketing purposes, unless you ask us not to do so.

We reserve the right to refuse, remove or decline to use submitted content at our discretion.

11. THIRD-PARTY TOOLS, APPS AND LINKS

Our website may include access to third-party tools, apps, integrations or links to third-party websites. These may include payment providers, review tools, Shopify apps, social media integrations and other services.

We provide access to these on an "as is" and "as available" basis and are not responsible for their content, availability, accuracy or performance.

If you choose to use third-party services or leave our website via a third-party link, you do so at your own risk. You should review the relevant third party's terms and privacy policy before using their services.

12. SHOPIFY'S ROLE

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

However, any contract for the sale of goods through our store is between you and Lofthouse Prints, not between you and Shopify. We are responsible for our products, order fulfilment, customer service, and any issues relating to your purchase from us.

To the extent permitted by law, you acknowledge that Shopify is not responsible for the sale of products by us to you.

13. PRIVACY AND PERSONAL DATA

We process personal data in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that:

you have read our Privacy Policy
certain personal data may be processed by Shopify and other service providers in order to operate our store, process payments, deliver orders and support our services
your information may be processed in accordance with the privacy terms of those providers where relevant

For more information about how we collect, use and store personal data, please see our Privacy Policy.

14. ACCURACY OF INFORMATION

We try to ensure that all information on our website is accurate and up to date. However, occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery times or availability.

We reserve the right to correct any such errors, inaccuracies or omissions and to update or cancel orders where necessary, including after an order has been placed.

15. PROHIBITED USES

You may not use our website or services:

for any unlawful purpose
to commit fraud or facilitate fraudulent activity
to infringe our intellectual property rights or those of others
to upload or transmit harmful code, viruses or malware
to scrape, harvest, mine or extract data from our website without our written consent
to interfere with the security, operation or integrity of our website
to use automated tools, bots, scripts or similar technologies in a manner that harms, disrupts or abuses our website
to submit false, misleading or abusive information
to harass, threaten, abuse or harm us, our staff or other users

We may suspend or restrict access to our website if we reasonably believe these Terms have been breached.

16. USE OF AUTOMATED TOOLS AND AGENTS

This section applies if you use or deploy any automated software, bot, crawler, script, AI agent or similar tool to access or interact with our website.

Any such tool must not:

disguise itself as a human user
bypass security controls, rate limits, access restrictions or CAPTCHA systems
place excessive demands on our systems
copy, collect or extract website content at scale without our written permission
interfere with the normal operation of our website

We reserve the right to block, restrict or prevent access by automated means where necessary to protect our website, customers or business.

17. SUSPENSION AND TERMINATION

We may suspend, restrict or terminate your access to our website or services at any time if we reasonably believe:

you have breached these Terms
your use of the website is unlawful or harmful
we need to do so for security, technical or operational reasons

Termination of access will not affect any rights or obligations that have already arisen between you and us.

18. DISCLAIMER OF WARRANTIES

We provide our website and its content on an "as available" basis.

While we take reasonable care in operating our website and describing our products, we do not guarantee that:

the website will always be available, uninterrupted or error-free
the website will always be secure or free from bugs or harmful components
all content on the website will always be complete, accurate or current

Nothing in these Terms excludes any warranty or condition which cannot lawfully be excluded under applicable law.

19. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence
fraud or fraudulent misrepresentation
breach of your legal rights in relation to products supplied by us
any matter for which it would be unlawful for us to exclude or limit liability

Subject to the above, and to the fullest extent permitted by law, we shall not be liable for:

indirect or consequential loss
loss of profit, revenue, business or opportunity
loss of goodwill or reputation
loss of data
delays or failures caused by events outside our reasonable control

Our total liability to you in relation to any claim arising from your order or use of our website shall not exceed the total amount paid by you for the relevant product or order giving rise to the claim.

This does not affect your statutory rights.

20. INDEMNITY

You agree to indemnify and hold harmless Lofthouse Prints, its directors, officers, employees, contractors, service providers and affiliates from and against any claims, losses, liabilities, damages and expenses, including reasonable legal costs, arising out of or in connection with:

your breach of these Terms
your misuse of our website
your infringement of any intellectual property or other rights of a third party
any content, image, text or material submitted by you

This clause applies only to the extent permitted by law and does not affect any rights you may have as a consumer.

21. EVENTS OUTSIDE OUR CONTROL

We are not responsible for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to:

acts of God
flood, fire or severe weather
war, civil unrest or terrorism
pandemics or public health emergencies
strikes or labour disputes
supply chain disruption
power failures or internet outages
courier delays
government action or restrictions

Where such circumstances affect your order, we will try to keep you informed and minimise disruption where reasonably possible.

22. SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as severed to the minimum extent necessary. The remaining provisions shall continue in full force and effect.

23. WAIVER

If we do not exercise or enforce any right available to us under these Terms, that will not mean that we have waived that right.

24. ENTIRE AGREEMENT

These Terms, together with any policies referred to within them, including our Privacy Policy, Refund Policy and Shipping Policy, set out the entire agreement between you and us in relation to your use of our website and the purchase of products from us.

25. TRANSFER OF RIGHTS

You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

We may transfer our rights and obligations under these Terms to another business where your rights are not adversely affected.

26. GOVERNING LAW AND JURISDICTION

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.

If you are a business, you and we agree that the courts of England and Wales shall have exclusive jurisdiction.